Encrypted Link Addition Hopes to Increase Survey Response Rate
April 5, 2010 
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Most of the focus on the recent April 1 DPS software update… has been on the inclusion of PPM shipments, and the resulting increase in shipments that could be booked in DPS. However, the software update installed last Thursday contained another change that may also have a significant impact on the long term success of the DPS program. That change is the inclusion of the “encrypted link” to the Customer Satisfaction Survey (CSS), which allows a service member to take
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