Tag Archives: dfas

DFAS Changes Customer Service Email Address

We recently received an email from the DFAS-Indianapolis Transportation Payment Office advising of a change to their customer service email address. The previous customer service email address, Dtp.customer.service.dfas-in@dfas.mil, will be deactivated and is being replaced by the new email address for the payment office, DTPCustomerService@DFAS.MIL. Following is the message that we received:

Effective immediately, The Indianapolis Transportation Payment Operation, Customer Service email address streamlines to just one email inquiry address pathway DTPCustomerService@DFAS.MIl. This NEW email inquiry link is also available …

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TSPs Encouraged to Contact Claims Offices and GSA Prior to Upcoming Offsets

We have written previously… about the upcoming implementation of offsets through the USBank Payment System, and the resulting threat to TSPs’ cash flow. Since then, we have had many questions from TSPs asking what they can do to verify they are not facing large offsets. We have also had conversations with government representatives about encouraging TSPs to be proactive in handling their past obligations.
The consensus seems to be that the best course of action for TSPs is to contact

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Looming Offsets Threaten Cash Flow

In the most recent “DP3 News U Can Use” newsletter, there was a small article headlined “Implementing Offset Payment Process”. Although the article was brief, and very matter of fact, it should serve as a warning to TSPs about a potential upcoming disruption to their cash flow. The article stated:

DOD is currently testing household goods offset procedures in accordance with provisions outlined in the 400NG, International Tender, international and domestic solicitations. The test is scheduled to run for 60 …

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Payee Code Process Changes Moving Forward

As we posted earlier…, there is a lot of uncertainty about the process of issuing payee codes, but some progress is being made to clarify the way this will be handled in the future.  DFAS has decided they will no longer issue or maintain the payee codes used by TSPs for payment of electronic HHG invoices.  The US Bank  system still needs a payee code, but they don’t want to be the entity managing payee codes.
That leaves each

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The End of an (EDI) Era

Last week, we sent an EDI file to DFAS-Indianapolis for the last time . Due to the increased use of USBank Payment Systems (formerly PowerTrack), fewer and fewer invoices were submitted to DFAS for electronic payment. Therefore they made the decision to shut down their DTRS system, which enables their EDI processing. From this point forward, all invoices payable to DFAS-Indy will need to be sent via paper to DFAS’ pre-payment auditor, National Traffic Service (NTS). NTS will conduct the

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