Daycos News

This week, there was a widely published Associated Press story about “survey fatigue.” The article, which can be viewed on the USA Today website, highlights the frustration of consumers with the increasing number of survey requests. Here are a couple of passages from the article:

 While market-research polls have been conducted for decades, customer-satisfaction surveys have proliferated in recent years because of technology, a growing emphasis on getting data to shape decisions and measure results, and a drive to …

In preparation for the Personal Property Forum (PPF) on Thursday, SDDC has shared their slide deck containing the agenda and topics for the meeting. (You can download the PowerPoint file here.) Below are some of the topics that are on the agenda and covered in the slides:

• DP3 Update: This will be a variety of topics related to the DP3 program in general, including claims, the upcoming summer BRAC moves, progress on Phase 3 of the program, and volume

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Last week, during the  NDTA Annual Forum in Washington, DC, there were a few sessions related to household goods. Col. Mike Miller from JPMO-HHGS and Lt. Col. Derek Oliver from SDDC each gave an update during one session, and here are some notes from those presentations:

• As expected, there was lots of discussion around the peak season issues:
  • SDDC reported that during July and August, roughly 7% of shipments delivered past the RDD.
  • Lt. Col. Oliver stated that many of

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…One common complaint of the TSP industry with SDDC is that information given from SDDC to the PPSOs is not shared with TSPs. At times, this has complicated communication, for example when a PPSO says they are basing a decision on a directive from SDDC, and the TSP has not had the chance to see the document which gave this directive. At various industry meetings with SDDC, many requests have been made to share these types of communications, usually without

In the most recent DP3/DPS WAR report covering May1st-7th, there were many items indicating the increased volume of shipments in DPS:

• Another big week for DP3/DPS…now 65% in the system, and USCG hit 81% on almost 1,000 moves!  We know this increase in volume has come at a cost as we continue to improve the system and our people get trained and familiar with DPS.  Thanks for all the good work. (from  Executive Summary by Col. Miller)
• Stakeholders Communications:  We’re

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A few notes from the most recent DPS/DP3 WAR report covering April 3-9:

• Decision to use PPM and change the JFTR being worked by the services.  Next per diem MAP 13 Apr, Tue.  Next likely date for PPM “go live” is 15 Apr…6 days and counting! (from  Executive Summary by Col. Miller)
• Upcoming GOSC:  The co-chairs are looking to hold the next GOSC in the DC area in about mid May.  More details to come. (from  Executive Summary by Col.

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Most of the focus on the recent April 1 DPS software update… has been on the inclusion of PPM shipments, and the resulting increase in shipments that could be booked in DPS. However, the software update installed last Thursday contained another change that may also have a significant impact on the long term success of the DPS program. That change is the inclusion of the “encrypted link” to the Customer Satisfaction Survey (CSS), which allows a service member to take

A few notes from the most recent DPS/DP3 WAR report covering March 20-26:

• Release 1.4.01:  Content has been tested by JPMO test team.  The final, very small patch will be delivered on Mon, 29 Mar, for JPMO testing, and then it will be made available for Services to review.  Content includes PPM, BlueBark, improved CSS (email with direct linked survey), interim excess cost, ship to other than authorized location, additional pickup, and a number of software fixes (SPRs).  A message

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…For the past few weeks, JPMO-HHGS has shared their DPS Weekly Activity Report with members of the TSP User Group. The WAR report, as it is known, outlines activities from the previous week related to the fielding of the DPS computer system. JPMO-HHGS has been creating this report for some time for the Services, but have only recently decided to share with the TSP community. We appreciate this increased sharing with Industry, and believe it can only help to improve

For most of the last year, DPS has been a secondary system to TOPS, handling less than a quarter of potential shipments. As we approach peak season, it appears that will change very soon. Recently, short-fuse functionality was added back into the DPS system, which increased the volume in the DPS system. Another release currently scheduled for April 1^st… promises to make another significant increase in the number of shipments booked in DPS.
The main feature of the April