Daycos News

PowerTrack has posted the following message to their portal to inform users of the upcoming changes to their site.

New Look, Same Service

We are excited to announce that on February 22, 2010, you will see some changes to screens within PowerTrack. As you may be aware, PowerTrack has become Syncada from Visa. As a result, many screens will now display the U.S. Bank and Syncada from Visa logos.

You can still process invoices and make payments as you always have, and U.S. Bank continues to be your resource for relationship management and customer support.

Also posted to their portal today was the following message regarding scheduled site maintenance that will allow for completion of this transition.

The PowerTrack system will be temporarily unavailable due to planned system maintenance from 12:00 p.m. U.S. Central Time until 10:00 p.m. (CST) on Saturday, February 20, 2010 (6:00 p.m. GMT Saturday until 4:00 a.m. GMT Sunday, February 21, 2010). After this time, please use https://network.syncada.com/usbank to access the portal site.

A few weeks ago, we wrote about the delays with invoices processing to payment in PowerTrack. Initially, users were having problems getting with PowerTrack accepting manual and electronic updates to existing invoices in PowerTrack. The issue with making manual updates has been corrected, however, to date, we are still unable to submit a corrected invoice to electronically make changes to a previously submitted invoice. We have been in contact with PowerTrack/Syncada daily and understand they have escalated the issue, but are uncertain of when it will be resolved.

For those billing customers that utilize our PT follow-up service, our staff has been manually working the invoices in PowerTrack to make the necessary changes for Audit Exception invoices to pay. We will continue to do so until we receive further word from PowerTrack/Syncada that this issue has been resolved.

We were advised by Syncada/PowerTrack mid-week last week that invoices previously submitted to PowerTrack that had changes or corrections made to them in PowerTrack last week, either manually through the PowerTrack User Interface, or electronically via EDI, were not maintaining the updates that had been made.

We have been monitoring the situation closely, as we submit a number of corrected invoices daily from our office to match Audit Exception invoices as part of our follow-up service to our billing customers. Since updates have not been working, this has temporarily halted the payment of invoices that have gone into Audit Exception status.

We have been in continued contact with Syncada/PowerTrack to resolve this issue and received word from them this morning that the ability to make manual updates was fixed over the weekend and that their technical team is reviewing the remaining issues to resolve them as quickly as possible. We will keep you posted on any further updates we receive.

Our billing program and AccuBill have recently been updated with the DW09 changes found in the D-17 Solicitation that went into effect for Domestic shipments with pickup dates of 11/01/09 and after.

The changes are as follows:

DOM – new tariff updates (D-17)

The listed ‘Summary of Changes’ for the new tariff contain verbiage changes, no programming required.

1. Added wording to Item 402 (packing and unpacking): The PPSO may also authorize crating for any size flat screen television but the cost of crating will not exceed the $105.00 charge for the corrugated carton designed specifically for flat screen televisions. If the crating cost is less than $105.00 TSP will bill the lesser cost.

2. Item 420 – Fuel Surcharge (Linehaul Only) – Verbiage added for Clarification.

Please Note: No rates have been increased or updated within this Tariff. As well, there are no additional Changes or Amendments posted for Tariff D-17 at this time.

Our billing program and AccuBill have recently been updated with the IW09 changes found in the I-23 Solicitation that went into effect for International shipments with pickup dates of 10/01/09 and after.

The changes are as follows:

INT/BAG – new tariff updates (I-23)

1. Updated rate for Extra Pickup/Delivery Overseas, excluding Alaska and Hawaii to 29.10 was 14.10.

2. Updated rate for excess over 100 Miles Extra Pickup/Delivery to .20 was .10.

3. Item 513 – Fuel Surcharge (CONUS, Including Alaska and Hawaii) – Verbiage added for Clarification only.

CHANGE 1 to I-23 –effective 10-01-09
1. Item 432 – clarified authorization to allow reimbursement for VACIS charges.

2. Appendix 10B – Corrected typographical error for country of Kazakhstan, Astana.

U.S. Bank (PowerTrack) formally announced earlier this week that they have mergered forces with Visa to create Syncada. Through this joint-venture, Syncada will offer global payment system solutions to financial institutions worldwide by combining PowerTrack's payment system logic and Visa's experience with payment services and managing multi-bank networks. To see the complete press release, click here.

PowerTrack has advised that Syncada will be a seamless transition for existing PowerTrack clientele. All PowerTrack processes and contacts will remain the same for those users.

The price of fuel was $2.59 per gallon as reported on Monday, July 6, 2009 making the upcoming FSC rates for the period 7/15/09 through 8/14/09 as follows:

GBL Domestic HHG / International HHG & UB - 1%
GSA Domestic HHG - $0.95
GSA International HHG and BAG - $0.95

NOTE - With the reported cost of fuel now exceeding the $2.50 baseline amount the fuel adjustment will apply for the first time in six months for the specified period.

As of 11 AM CST this morning, we have been unable to access DPS, CWA, or PowerTrack all morning. DPS had a scheduled downtime that was supposed to end at 5 AM, but it has not come back up yet. CWA is also inaccessible, and while we can login to PowerTrack, there is no other functionality that seems to be working. While it is not unusual for DPS to be down, it is less common to have problems with CWA and PowerTrack. It is unfortunate that all three systems would go down during the busiest time of the year. Hopefully, these systems will come back online soon, so that we can keep up with our workload, and the PPSOs can do the same.

Over the last week, we have witnessed a sharp rise in the number of rejected DPS invoices. While all of the causes are not yet determined, there are a few factors that we have learned are contributing to the sudden increase.

To start, for much of June, there were communication errors between DPS and PowerTrack (PT)that delayed the reporting of the rejected invoices for TSPs to access complete lists of all invoices that had been rejected. This issue was resolved early last week and a number of aged invoices that were at first believed to have been lost in transmission were now showing as being rejected.

Once the reporting between DPS and PT was back on track, numerous reasons for rejection that had never been seen by our office were appearing on invoices reported as rejected. The most prevalent reasons we have encountered on invoices submitted through our billing service are the following:

Error code - Description
ADR070 - no matching SIT for line item
ADR014 - shipment has no pickup date

In working with DPS personnel, we have been advised that several of the reasons for rejection indicate that the TSP has not completed all aspects of the Shipment Management queues in DPS. For instance, the ADR070 error indicates that the SIT has been pre-approved, but the request for SIT has not been entered and approved by the PPSO for the SIT control number to be issued.

In each of the various reasons for rejection, we are working with our customers to verify the actions they have taken in DPS to this point. We will continue to monitor and work through the approximately 300 rejections that our billing customers have received for various reasons. We will contact your office should we require your assistance to resolve any issues for specific invoices.

Over the course of the last week, there has been a growing number of I-22 International invoices that have gone into Audit Exception in PowerTrack (PT) due to CE07 rating errors in CWA. CE07 rating errors mean that the CWA rating engine was unable to identify the rate area to correctly rate the invoice. This is not a new error, but is appearing on a much larger scale that usual.

We have opened a help ticket with the CWA Help desk who is aware of the issue and working to resolve the rating problems as quickly as possible. In the meantime, we will continue to rebill all affected invoices for our billing customers that we handle the PT/CWA follow-up for, using the MISC item code to get the charges paid as timely as possible.