Daycos News

Late last week SDDC released Change 4 to DS08 to increase the rate of the recently added Plasma TV Cartons… from $65 to $105 per carton.
We have heard nothing further in regards to the progress of adding the new items for the Plasma cartons to the item codes spreadsheet for electronic billing and are currently billing for these cartons using the interim billing solution released earlier. We will keep you posted as details are released.

We received confirmation from a representative of SDDC that the CWA Help Desk email contact is not working at this time. We are not sure how long it has been down, but assume that it is related to the recent transition of the Help Desk to the SDDC Systems Response Center… earlier this month.
We have been advised that they hope to have the email back up and working next week. In the meantime, it is recommended that you contact

When logging into CWA, users receive the following message regarding this week’s scheduled downtime:

ATTENTION CWA USERS:
CWA will be unavailable from 6:00 PM to 11:00 PM CDT, on Tuesday, 16 September 2008 due to scheduled ASI. We apologize for any inconvenience this may cause. …

We have received questions from many of you this week regarding the rash of CWA invoice rejections that some TSP’s are experiencing on current invoices. We have been told by representatives of PowerTrack (PT) that the recent rejections are due to new validation checks that CWA implemented in the last few weeks.
This may seem like deja vu for many TSPs, looking back to the similar validation checks… that CWA implemented earlier this spring. We have been told that, unlike

Last week SDDC released “Change 3 to DS08″… to add the verbiage for billing of the Corrugated Cartons for Flat Screen Televisions. The change provided the item code, billing guidelines and the applicable rate to bill for the cartons. While it was a welcomed release, there were a number of questions left unanswered by the change, in particular, when the Item Codes spreadsheet would be updated to allow for billing of this item since it contains the information needed to

The recent “News You Can Use” Newsletter and email correspondence we have received from CWA/SDDC has had the following message regarding the new SDDC Systems Response Center included. The message reads as follows:

Please be advised that as of September 1, 2008 the SDDC System Response
Center (SRC) is scheduled to consolidate the existing SDDC System Response
Center (SRC) toll free numbers for SDDC supported systems into a single
number. The new number will be 1-800-462-2176. The local number will …

JPMO HHGS recently released their July/August 2008 “News You Can Use” newsletter. Included in the newsletter:

• DPS Rollout Schedule
• Update on DPS
• From the DPS Helpdesk… the “Top 5″ questions sent to the DPS help desk for the month.
• From the TOPS/CWA Helpdesk… Information regarding changes to protect a members personal information and updating weights in TOPS
• Did you know…

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We recommend you check out the newsletter that contains useful information and contacts. You can check out the full newsletter

Early last week we blogged… regarding the payment delays experienced on PT/Families First shipments. We have received word from a representative of the CWA help desk that the rating issues that were being experienced on LHS charges for International invoices has been resolved.
We have rebilled the majority of the invoices that were affected by the rating issues over the last few weeks, using the Misc item code, for those invoices that we handle the PT/CWA Follow-up service for. We

We wanted to take a moment to update you on the payment delays with PowerTrack payable shipments that we had blogged about earlier.

LHS Rating Issues – We received the following information from the CWA Help desk on Friday regarding the LHS rating issues:

Dear Customer,
Many customers for CWA has experienced problems with Linehaul charges being denied with the CE07 Service Rate Error. This is a problem with our TOPS-CWA costing engine software. 3000+ have had denied line-haul charges.

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We wanted to alert you to a couple of issues that may be resulting in payment delays with current Families First invoices payable by PowerTrack (PT).

LHS Rating Issues – Over the last week there has been a growing number of International HHG invoices that have gone into Audit Exception in PT due to CE07 rating errors in CWA. CE07 rating errors mean that the CWA rating engine was unable to identify the rate area to correctly rate the invoice. …