We have been working with SDDC and JPMO-HHGS on rating problems with all of these items, many of which are caused by DPS pulling 2010 rates, instead of 2011 rates. However, they didn’t give any details about the problems they were addressing, which causes some uncertainty in the cases of LHS and 105J, which currently have multiple rating issues. Regardless, the message in essence gives the TSPs blanket permission to rebill any short pays on any of these items utilizing the miscellaneous item code.

Another item in the memo addresses a problem that we have been monitoring for the past few weeks, and this issue is having an impact on payment times. Historically, if DPS or CWA rated an item higher than the TSP’s invoiced amount, the US Bank system would pay the lesser amount. Earlier this month, for some reason unknown to us, this changed, and invoices in that situation started going into Audit Exception in the US Bank system.

So now if a TSP invoices the correct amount, and DPS incorrectly rates it too high, the invoice will go into Audit Exception. Now the TSP is in a difficult position, because if they match the DPS rating, which is the only way to get it out of Audit Exception status, they will be overpaid. The TSP is in essence stuck between not getting paid or being overpaid.

The notice from SDDC directs the TSP to not match the higher amount, but contact SDDC to resolve the issue. We have been told to expect a fix for this problem  by Friday, July 1st. We are hoping that is true, because it will be a challenge for SDDC to manually fix all of these invoices if the problem is not corrected soon.

Have you seen any impact from these DPS rating issues? Are you seeing any problems on other rating issues? Please use the comments below to share your thoughts.

Related Posts

1. Rating Issues Problems in CWA - January 11th, 2006
2. Million Dollar Audit Exception Problem Fixed; Rating Errors Return to Hiding - July 13th, 2011
3. DPS SIT Rating Issue Discovered - November 17th, 2010

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1. DOS Follow-up Fee Decreased - January 28th, 2009
2. DPS Pays First Invoice - December 16th, 2008
3. New TSPs Join DPS Invoice Testing - September 16th, 2008

You may recall that the recent DPS patch installation caused a similar problem. The difference between that problem and the current one is that not all invoices appear to be affected this time. We are seeing many invoices being rated by DPS and sent back the US Bank for payment, but not all of them. In many ways, this makes the problem much more difficult to diagnose and correct, once the problem is fixed.

We have been in communication with both the DPS and Syncada help desks regarding this issue, but have not heard any official word on the cause of the problem or timeline for resolution. We will keep you posted if we receive any updates.

Speaking of which, as mentioned at the top of the post, it does appear that the recent CWA transmission problem is resolved. The number of invoices affected topped out at  over 1,200 late last week, but on Friday we received notice that CWA had fixed the problem. Sure enough, we started to see the backlog invoices move to payment and as of today, we were down to just a few hundred that are still “stuck” and not getting into CWA.

Related Posts

1. Transmission Issues Continue to Plague Invoicing Process - March 16th, 2011
2. **Update to PT/CWA Transmission Issue** - October 22nd, 2007
3. Transmission Issue - August 10th, 2006

GBL Domestic HHG / International HHG & UB – 6%

GSA Domestic HHG – $0.56

GSA International HHG and BAG – $0.56

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1. Fuel Surcharge for Period 7/15/09 to 8/14/09 - July 10th, 2009
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3. Fuel Surcharge for Period 3/15/10 to 4/14/10 - March 2nd, 2010

Syncada responded to our help ticket, advising that they were not receiving the typical volume of files back from CWA. Syncada did confirm that they were getting 997 notifications that the files they were sending to CWA were being accepted; although they could not confirm if CWA was processing the files or not. By the end of last week, Syncada started receiving files from CWA, and a large number of payments were made last Friday morning.

Earlier this week we continued to see payments flowing on invoices returning from CWA to Syncada; however we still were not seeing invoices sent from Syncada getting into CWA. Also this week, the ETA system that currently supports CWA has been down, which prevents us from logging in and accessing the CWA site.

As of today, we have approximately 1000 invoices that were sent from Syncada to CWA that are not yet showing in CWA. We received word that Tier 3 is working the issue at the CWA HD, but as of this afternoon, there was still no estimated time frame for resolution. We will continue to monitor this issue and will keep you posted on any updates we receive.

Related Posts

1. DPS Invoicing Problem May Be Resolved - September 16th, 2010
2. Payment Delays in PowerTrack - November 16th, 2009
3. Is Regionalization Causing Invoicing Approval Delays? - November 17th, 2011

For those billing customers that utilize our PT follow-up service, our staff has been manually working the invoices in PowerTrack to make the necessary changes for Audit Exception invoices to pay. We will continue to do so until we receive further word from PowerTrack/Syncada that this issue has been resolved.

Related Posts

1. Phase I – Corrected Invoices - June 28th, 2004
2. Current issues with CWA/PT invoices - September 13th, 2006
3. CWA Rejected Invoices - March 26th, 2008

We have been monitoring the situation closely, as we submit a number of corrected invoices daily from our office to match Audit Exception invoices as part of our follow-up service to our billing customers. Since updates have not been working, this has temporarily halted the payment of invoices that have gone into Audit Exception status.

We have been in continued contact with Syncada/PowerTrack to resolve this issue and received word from them this morning that the ability to make manual updates was fixed over the weekend and that their technical team is reviewing the remaining issues to resolve them as quickly as possible. We will keep you posted on any further updates we receive.

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1. Payment Delays - July 10th, 2008
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The changes are as follows:

DOM – new tariff updates (D-17)

The listed ‘Summary of Changes’ for the new tariff contain verbiage changes, no programming required.

1. Added wording to Item 402 (packing and unpacking): The PPSO may also authorize crating for any size flat screen television but the cost of crating will not exceed the $105.00 charge for the corrugated carton designed specifically for flat screen televisions. If the crating cost is less than $105.00 TSP will bill the lesser cost.

2. Item 420 – Fuel Surcharge (Linehaul Only) – Verbiage added for Clarification.

Please Note: No rates have been increased or updated within this Tariff. As well, there are no additional Changes or Amendments posted for Tariff D-17 at this time.

Related Posts

1. Tariff Updates for DS10 - May 5th, 2010
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The changes are as follows:

INT/BAG – new tariff updates (I-23)

1. Updated rate for Extra Pickup/Delivery Overseas, excluding Alaska and Hawaii to 29.10 was 14.10.

2. Updated rate for excess over 100 Miles Extra Pickup/Delivery to .20 was .10.

3. Item 513 – Fuel Surcharge (CONUS, Including Alaska and Hawaii) – Verbiage added for Clarification only.

CHANGE 1 to I-23 –effective 10-01-09
1. Item 432 – clarified authorization to allow reimbursement for VACIS charges.

2. Appendix 10B – Corrected typographical error for country of Kazakhstan, Astana.

Related Posts

1. Tariff Updates for IS09 - April 13th, 2009
2. I-19 Tariff Updates - November 10th, 2007
3. Tariff Updates for DS10 - May 5th, 2010

GBL Domestic HHG / International HHG & UB – 1%
GSA Domestic HHG – $0.95
GSA International HHG and BAG – $0.95

NOTE – With the reported cost of fuel now exceeding the $2.50 baseline amount the fuel adjustment will apply for the first time in six months for the specified period.

Related Posts

1. Fuel Surcharge for Period 5/15/09 to 6/14/09 - May 6th, 2009
2. Fuel Surcharge for Period 4/15/09 to 5/14/09 - April 8th, 2009
3. Fuel Surcharge for Period 1/15/09 to 2/14/09 - January 8th, 2009