Guest Post: Survey Says….DP3 Provides Increased Customer Satisfaction
February 21, 2012 
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Note: This is an article originally published in the National Forwarding’s “Moving Forward” Winter 2012 Newsletter. Since it does an excellent job of explaining the true results of the customer satisfaction survey, we asked permission to reprint it here. Thanks to the entire National team for their willingness to share their insights with the industry.
Industry Average Customer Satisfaction Scores Effective January 2012:
Domestic – 77.08; International – 77.57; Int’l Baggage – 82.93…
Customer satisfaction is the principle goal of
