DPS Problems Couldn’t Come at a Worse Time

“If DPS volume increases significantly, there will be much interest in seeing how DPS handles the increased load. JPMO-HHGS representatives seem fairly confident that the work they have done the last six months beefing up the capacity of the system will enable DPS to handle the upcoming increase. “

That is a section of our blog posting from March 18th discussing the ramp up of DPS shipments. Well, almost exactly two months later, it is safe to say that there is a lot of interest in how DPS is handling the increase shipment load. Unfortunately, for the last few days the attention has been negative.

As DPS shipment volume has continued to increase (68% of shipments last week according to the latest WAR report), the DPS system had remained relatively stable and problem free, with a few small exceptions. However, since  last Thursday, TSPs and PPSOs have reported significant difficulties logging in to the system. While it appears that the problem is somewhat intermittent, and there are some workarounds that help users eventually get into the system, it is a widespread problem that is making it difficult for PPSOs and TSPs to manage shipments.

The timing of these problems has to be concerning for PPSOs, TSPs, and the Services. As the summer busy season rapidly approaches, these issues have added to the anxiety level about using DPS as the primary system for this peak season. While the earlier performance had been relatively problem free and increased confidence in the system, these login problems have likely eroded some level of confidence among DPS users.

If the current issues are fixed relatively soon, this will just be remembered as a speed bump on the DPS ramp up.  All DPS users are hoping that is the case, and these problems are not a sign of things to come during the busy summer months.

Related Posts

1. Phase I Problems - April 28th, 2005
2. Recent DPS Problems Cause Peak Season Concerns - March 24th, 2011
3. SDDC Issues Notice on DPS Rating Problems - June 28th, 2011