Corrected Invoices

A few weeks ago, we wrote about the delays with invoices processing to payment in PowerTrack. Initially, users were having problems getting with PowerTrack accepting manual and electronic updates to existing invoices in PowerTrack. The issue with making manual updates has been corrected, however, to date, we are still unable to submit a corrected invoice to electronically make changes to a previously submitted invoice. We have been in contact with PowerTrack/Syncada daily and understand they have escalated the issue, but are uncertain of when it will be resolved.

For those billing customers that utilize our PT follow-up service, our staff has been manually working the invoices in PowerTrack to make the necessary changes for Audit Exception invoices to pay. We will continue to do so until we receive further word from PowerTrack/Syncada that this issue has been resolved.

Related Posts

1. Phase I – Corrected Invoices - June 28th, 2004
2. Current issues with CWA/PT invoices - September 13th, 2006
3. CWA Rejected Invoices - March 26th, 2008