Payment Delays in PowerTrack

We were advised by Syncada/PowerTrack mid-week last week that invoices previously submitted to PowerTrack that had changes or corrections made to them in PowerTrack last week, either manually through the PowerTrack User Interface, or electronically via EDI, were not maintaining the updates that had been made.

We have been monitoring the situation closely, as we submit a number of corrected invoices daily from our office to match Audit Exception invoices as part of our follow-up service to our billing customers. Since updates have not been working, this has temporarily halted the payment of invoices that have gone into Audit Exception status.

We have been in continued contact with Syncada/PowerTrack to resolve this issue and received word from them this morning that the ability to make manual updates was fixed over the weekend and that their technical team is reviewing the remaining issues to resolve them as quickly as possible. We will keep you posted on any further updates we receive.

Related Posts

1. Payment Delays - July 10th, 2008
2. Payment Delays for I-22 Shipments - May 20th, 2009
3. Update to Payment Delays - July 14th, 2008