Payment Delays Due to Missing Info in DPS

As we know, working in a new system brings forth a number of challenges and potential delays. So far, DPS has proven that it is crucial that TSPs and their representatives make every effort to keep all information entered into DPS timely to avoid any unnecessary delays in payment.

Last month we posted regarding a large number of invoices that were rejected in DPS due to various reasons. Since that time, we have been working through the backlog of those rejections in addition to the new rejections that have been received since then for DPS shipments. While there are several reasons for the rejections experienced during that time, the most prevalent still appear to be the following error codes:

Error code – Description
ADR069 – Invalid or missing SIT Control number
ADR070 – no matching SIT for line item
ADR014 – shipment has no pickup date

The ADR069 and ADR070 error codes can often go hand in hand. ADR069 indicates that the invoice was not submitted with a valid 9-digit SIT control number. ADR070 identifies that a request for SIT has not been made in DPS. We primarily see both reasons for rejection on shipments that have been in Origin SIT. The TSPs often have a preapproval for SIT, but failed to enter the request for Origin SIT into DPS. Without the request for SIT made in DPS, there is no record of SIT for the invoice to validate against and the invoice for SIT charges at that location will reject.

All SIT requests must be made in DPS and all SIT control numbers obtained from DPS. Any information that was received and/or authorized outside of DPS will not support charges for those services in DPS.

The other common error code, ADR014 indicates that no pickup date has been entered into DPS for the shipment. All pertinent queues in Shipment Management must be filled in for DPS to accept invoices for specific services. When the pickup date is missing, typically any and all invoices for that shipment will reject.

We understand the tremendous workload that maintaining accurate and timely records in DPS can bear on TSP’s, but strongly encourage that you ensure that all information is entered into and approved in DPS prior to submitting your shipment for invoicing.

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