DPS Invoice Rejections

Over the last week, we have witnessed a sharp rise in the number of rejected DPS invoices. While all of the causes are not yet determined, there are a few factors that we have learned are contributing to the sudden increase.

To start, for much of June, there were communication errors between DPS and PowerTrack (PT)that delayed the reporting of the rejected invoices for TSPs to access complete lists of all invoices that had been rejected. This issue was resolved early last week and a number of aged invoices that were at first believed to have been lost in transmission were now showing as being rejected.

Once the reporting between DPS and PT was back on track, numerous reasons for rejection that had never been seen by our office were appearing on invoices reported as rejected. The most prevalent reasons we have encountered on invoices submitted through our billing service are the following:

Error code – Description
ADR070 – no matching SIT for line item
ADR014 – shipment has no pickup date

In working with DPS personnel, we have been advised that several of the reasons for rejection indicate that the TSP has not completed all aspects of the Shipment Management queues in DPS. For instance, the ADR070 error indicates that the SIT has been pre-approved, but the request for SIT has not been entered and approved by the PPSO for the SIT control number to be issued.

In each of the various reasons for rejection, we are working with our customers to verify the actions they have taken in DPS to this point. We will continue to monitor and work through the approximately 300 rejections that our billing customers have received for various reasons. We will contact your office should we require your assistance to resolve any issues for specific invoices.

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