Payment Delays for I-22 Shipments

20. May, 2009 Comments Off

Over the course of the last week, there has been a growing number of I-22 International invoices that have gone into Audit Exception in PowerTrack (PT) due to CE07 rating errors in CWA. CE07 rating errors mean that the CWA rating engine was unable to identify the rate area to correctly rate the invoice. This is not a new error, but is appearing on a much larger scale that usual.

We have opened a help ticket with the CWA Help desk who is aware of the issue and working to resolve the rating problems as quickly as possible. In the meantime, we will continue to rebill all affected invoices for our billing customers that we handle the PT/CWA follow-up for, using the MISC item code to get the charges paid as timely as possible.