Archive | January, 2009

DOS Follow-up Fee Decreased

In June 2006, Department of State (DOS) set forth a requirement that all DOS carriers must begin invoicing through PowerTrack (PT). At that time, we began offering a DOS follow-up service for our billing customers at the rate of $20.00 per invoice. The follow-up service initially included a lot of manual labor on behalf of our staff, such as manual invoice data entry into PT, reviewing invoices individually for delivery notice and invoice updates, working through discrepancies with DOS personnel,…

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Webbots, Captchas, and DPS

The launch of DPS has been hindered by numerous login issues that have prevented TSPs and PPSOs from being able to reliably access DPS through the ETA system. It appears now that the government has identified excessive login attempts by webbots (automated computer programs that interact with a website) as the source of the problems. Their solution to the problem has been to implement a CAPTCHA system (where a user is forced to decipher and type the letters seen in…

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Meet Deb Wehrer

Always at work with a smile on her face, eager to assist our customers, we would like to introduce Deb Wehrer.


Deb started with us in December 2003, but was initially hired as a biller in our production room. She spent her time billing and second-checking both International and Domestic shipments that were sent into our office each day. In early 2006, Deb made the transition over to our Customer Support Department. Her great attitude and outgoing personality, along with

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Fuel Surcharge for Period 1/15/09 to 2/14/09

The price of fuel was $2.29 per gallon as reported on Monday, January 5, 2009 making the upcoming FSC rates for the period 1/15/09 through 2/14/09 as follows:

GBL Domestic HHG / International HHG & UB – 0%
GSA Domestic HHG – $0.00
GSA International HHG and BAG – $0.00

NOTE – You are reading correct above, there is NO fuel surcharge applicable for the specified period…. The baseline rate that is used to calculate the fuel surcharge adjustment

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