Payment Delays

We wanted to alert you to a couple of issues that may be resulting in payment delays with current Families First invoices payable by PowerTrack (PT).

LHS Rating Issues – Over the last week there has been a growing number of International HHG invoices that have gone into Audit Exception in PT due to CE07 rating errors in CWA. CE07 rating errors mean that the CWA rating engine was unable to identify the rate area to correctly rate the invoice. This is not a new error, but is appearing on a much larger scale that usual.

The Help desks are aware of the issue and working to resolve the problems as quickly as possible. In the meantime, we will continue to rebill all affected invoices for our billing customers that we handle the PT/CWA follow-up for, using the MISC item code to get the charges paid as timely as possible.

PT/CWA Transmission Delays – In the last week there have also been a growing number of transmission delays between the PT and CWA systems. We have again been working with the help desk to determine where the transmission disconnect is happening. We have been advised that numerous invoices have been re-queued to transmit between the two systems and are monitoring those invoices to ensure they do continue moving throughout the process as needed.

We will continue to keep you abreast any new updates that we receive regarding either of these issues.

Related Posts

1. Update to Payment Delays - July 24th, 2008
2. Update to Payment Delays - July 14th, 2008
3. Payment Delays for I-22 Shipments - May 20th, 2009