Daycos News

Earlier today we received an email from SDDC containing the following:

PowerTrack will be unavailable due to system maintenance from 6:00am CT until 12:00pm CT on Sunday, April 1 (12:00pm GMT until 6:00pm GMT on Sunday, April 1). …

SDDC recently released the following Info-Gram regarding the updated timeline for the implementation of DPS.

During January and February of 2007, with assistance from the services and the Transportation Service Provider Industry, the Joint Program Management Office Household Goods Systems (JPMO HHGS) conducted a Software Acceptance Testing (SAT) for DPS. The testers reported considerably more system errors than JPMO HHGS had anticipated. The unexpected number of problem reports required JPMO HHGS to re-evaluate DPSs implementation timeline.
DPS stakeholders reached a …

In an effort to continually improve our services, we will be adding some new tracking features to our billing system. We are adding this feature in order to provide our customers the ability to track their invoices at any point in the billing process.
During the first stage of the process, we have created and implemented a feature that allows us to store the date sent and tracking number of all paper SF-1113s that leave our office to go to…

During a recent TSP conference call hosted by SDDC, the CWA help desk provided the following tips to TSPs to assist in expediting payments of their Families First shipments.

To expedite payments – use the CWA tracking tool to determine what invoices you have that are rejected. Determine from the error code included with the rejection if you need to work with the PT or CWA help desk to resolve the problem.
The help desk has noticed that TSPs are …

As we noted in our last blog… about the progress of the DPS system, implementation has been delayed until at least this fall. Apparently, General Schwartz, the commander of US Transcom, agreed with the consensus reached at the DPS stakeholder meeting last month that DPS should not be fielded until after peak season. This delay would allow SRA to fix the TPRs discovered during SAT, and allow continued testing of the system.
However, the structure of that continued testing is

This week we would like to take the opportunity for you to get to know one of our long-standing employees in our Customer Support Department. With almost 9 years of experience here at the company, I would like to introduce you to Danelle McKeown.
Since Danelle started with us here at Daycos in 1998, she has been assisting us in our Customer Support Department. She began helping us out with our Back Office Service, and soon moved over to work…

We recevied an email from personnel at the base in Okinawa, Japan (GBLOC QIMS) late yesterday advising of delays on approvals/denials in CWA on shipments consigned to that location due to system issues. Below is an excerpt of the email we received…

Please be advised that our TOPS system was down for over 30 days, it was finally fixed two days ago, however, a lot of records were out of the system. CWA Helpdesk was contacted on several occasions regarding …

We have recently received an email from Cheryl Garcia of US Bank PowerTrack advising of the following meeting scheduled in conjunction to the US Bank PowerTrack conference scheduled for later this month:

Department of State has agreed to a tack on meeting at the PowerTrack Conference on Thursday, March 22 from 1pm to 3pm. This will be a round table session to work through best practices with DOS. Please share this information with anyone who may have an interest in …

Our first quarterly customer newsletter of 2007 has been emailed out, and you may download the pdf version here…. Topics include:
DPS SAT Testing Concludes
Daycos Introduces New DPS Services
Daycos Creates Tracking System
HHGFAA/Daycos Las vegas Meeting
We will be posting some of these articles as seperate items on the blog soon, but you can view the newsletter to read them all.

UPDATE – As Monday, March 5th at 4:00 p.m. CST, we have received nearly all packages delayed late last week due to the winter storm. We are still awaiting delivery on a few packages scheduled to arrive via USPS priority mail and a couple that were scheduled for delivery via Fed Ex. We will continue to monitor the delayed packages to ensure we have received all expected within the next few days and will notify your office if necessary to …